Hours of Operation
Customer Support/Career Development/Force Management:
Mon/Wed/Fri: 9:00 AM – 3:00 PM (appointment only)
Tue/Thu: 9:00 AM – 3:00 PM (walk-ins only)
Installation Personnel Readiness:
Mon – Fri: 9:30 AM – 3:00 PM
Passports:
Appointment only
All sections are closed the 2nd Wednesday of every month
View Hours
520 Main Gate Way
Dover AFB, DE 19902
Contact Information
DoD DEERS Beneficiary Helpdesk:
800.538.9552
Total Force Service Center (TFSC):
800.525.0102
ID Card Office Online Assistance:
302.677.3728
Customer Support:
436mss.custsvc@us.af.mil
302.677.4541
Force Management:
436FSS.FSMPM.ForceManagement@us.af.mil
302.677.4097
302.677.4073
302.677.5520
Career Development:
• Promotions:
436FSS.FSPD.Promotions@us.af.mil
302.677.3149
• Retentions:
436FSS.FSPD.Reenlistments@us.af.mil
302.677.3144
302.677.3157
302.677.3868
• Separation/Retirement:
436FSS.FSPD.SeparationRetirement@us.af.mil
302.677.3149
• Assignments:
436fss.fsmps.assignments@us.af.mil
302.677.2155
302.677.4598
302.677.3864
Installation Personnel Readiness:
436MSS.DPMX@us.af.mil
302.677.4535
Personnel Systems Manager:
Depcon_Mss@us.af.mil
302.677.4532
302.677.4535
View Contact
Military Personnel Flight
The 436th Military Personnel Flight manages Military Personnel programs, oversees no‑fee official passports, and provides installation-wide guidance to our customers.
We serve as the subject‑matter experts for a wide range of Military Personnel functions, including in‑processing, ID cards, DEERS, retentions, assignments, system access, adverse actions, promotions, evaluations, and decorations.
what we offer
Active duty dependents are now able to renew their military IDs online from start to finish via ID Card Office Online! If an online renewal is approved, the Defense Manpower Data Center (DMDC) will mail the ID card directly to the dependent’s verified home address within 30 days of renewal — no in-person appointment needed! This is a pilot program being instituted by DMDC, and members will only see this option if their USID card is eligible.
Both the sponsor and their dependents must meet specific requirements to utilize this option, which are outlined in this attachment. All online ID renewals should be made NO LATER THAN 30 days out from the expiration date, as it can take up to 30 days for a renewed ID to be delivered in the mail. Currently, this option ONLY applies to active duty dependents.
