Hours of Operation
Customer Support:
Mon/Wed/Fri: 9:00 AM – 3:00 PM (by appointment)
Tue/Thu: 9:00 AM – 3:00 PM (walk-ins for CAC only)
All Other Sections (Force Management, Career Development, Awards & Decorations, Personnel Systems Management):
Mon – Fri: 8:00 AM – 3:30 PM (walk-ins available, appointments take precedence)
All sections are CLOSED the first Wednesday of the month for training
View Hours
520 Main Gate Way, Suite 115, Dover AFB, DE 19902
Contact Information
DoD DEERS Beneficiary Helpdesk:
800.538.9552
Total Force Service Center (TFSC):
800.525.0102
No access to ID Card Office Online:
302.677.3728
View Contact
Military Personnel Flight
Active duty dependents are now able to renew their military IDs online from start to finish via ID Card Office Online! If an online renewal is approved, the Defense Manpower Data Center (DMDC) will mail the ID card directly to the dependent’s verified home address within 30 days of renewal — no in-person appointment needed! This is a pilot program being instituted by DMDC, and members will only see this option if their USID card is eligible.
Both the sponsor and their dependents must meet specific requirements to utilize this option, which are outlined in this attachment. All online ID renewals should be made NO LATER THAN 30 days out from the expiration date, as it can take up to 30 days for a renewed ID to be delivered in the mail. Currently, this option ONLY applies to active duty dependents.